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Vacancy |
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Sales Engineer for Metallurgical Industry
For one of our international clients, a global manufacturer of high performance fluid sealing products, Action Data Group is looking to fill the position of: Sales Engineer for Metallurgical Industry.
Location: Preferably based in Dnepropetrovsk / Krivoy Rog area
| Main Purposes of Role |
- To contribute towards the success of the Company by ensuring that appropriate commercial and technical support is provided in a timely manner consistent with employer's objectives and policy. Create and support profitable growth sales in line with customer needs and satisfaction
- To develop and grow long-term relationships with existing customers, and prospecting new customers
- To ensure that product testing, when necessary, is carried out in a planned and effective manner
- To prepare and provide commercial/technical presentations, and product educating customers
- To provide technical support for customers and product recommendations that increase customer’s production yield and cost reduction
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| The success of this role will be measured by: |
- Sales performance vs. last year and targets
- Gross Profit performance vs. last year and targets
- Achievement of Marketing and Sales Programs against plan
- Growth in overall and individual accounts
- Numbers of new customers and applications vs. last year and targets
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| Main Tasks of the Successful Candidate: |
- To sell the range of employer's products and services, with appropriate involvement of manufacturing companies into Metallurgical Industry
- To provide Commercial and Technical support to internal sales and customers on more complex enquiries and for major customers where the nature of the project dictates a higher level of technical input.
- To deliver product training to end users
- Delivered with support from and offering support to Industrial Marketing Director
- To develop, present, or respond to proposals for specific customers requirements, including request for proposal response, industry-specific solutions, advice on seal application and fitting, diagnose problems and provide information for tailor-made products
- To liaise with employer's departments supporting sales, for example Finance or Technical, to solve customers issues
- To develop Sales Planning and sales forecast
- To produce a Monthly Plan of objectives, activities and targets along with Monthly Report of activities and results
- To provide after sales support service
- To negotiate tender and contract terms
- To provide information needed about customers credit ratings
- To undertake any reasonable request from Management
- To keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing and emerging technologies, and keep records of business transactions and the latest product lines development
- To attend Trade Shows and Seminars if required by management to support the company’s market initiatives
- To represent the employer at local Technical and Trade Associations
- To write and/or present Technical Papers
- To investigate seal failures, provide reports to Technical Dpt, and support recommendation/implementation of corrective and preventative action
- To understand, anticipate and meet customers needs, managing and interpreting customer’s requirements, assess application needs and confer customer’s applications
- To support in the translation Russian/English of commercial and technical data for the usage of head office
- To be conversant with, and comply with, the health and safety, environmental and quality requirements of the job and ensure that safe working practices are observed, and that work is performed without risk to health and safety and to ensure that quality standards are met and maintained
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| Generic (Behavioral) Competences: |
- Customer Service. Good understanding of customer’s business and product requirements. Consistently ensure on time delivery to customers. Seek feedback from customers on their needs and embrace customer suggestions for improvement
- Continuous Improvement. Work towards the achievement of company goals. Understand problems and recognize opportunities for improvement within own company. Proactive in suggesting improvement ideas. Proactively seek opportunities to improve on quality and business performance. Stay up-to-date with new approaches within own discipline
- Quality. Identify quality issues and failures in meeting standards. Support corrective action in addressing issues. Understand standards and expectations and can explain to others why these are important
- Team Working. The individual provides direction and support when company team is faced with challenging obstacles/issues. Actively engaged in teamwork across functions working with and supporting people at different levels within the organization
- Integrity. Promote equality for all. Act in line with professional and corporate values. Value different opinions and views. In difficult situations remain objective and fair when personal feelings are affected. Take actions to address concerns
- Communication. Support the company in the communication of difficult situations to customers. Actively share information and ideas within the company. Develop constructive working relationships. Use a variety of communication, influencing, presentation tools and techniques to a wide range of audiences both internally and externally. Adapt style, language, approach and manner depending on audience. Build and maintain appropriate networks inside and outside of the organization. To be recognized by others as having good communication and influencing skills
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| Role Specific Competences: |
- Technical Skills. Capable of interpreting basic and drawings and effective support In recommending solutions.
- Decision Making & Problem Solving. Is able to evaluate information from a variety of sources, consider alternative remedies and solutions and is able to make calculated decisions based on this information
- Negotiation Skills. Use a number of techniques to assert influence. Quick to engage and influence others to their way of thinking. Is able to suggest alternatives and offer tailored solutions to problems. Consistently secure sales/orders by going the extra mile. Negotiating at technical engineering and commercial level
- IT skills. Good understanding of Word, Excel and Power Point and is conversant with the use of e-mail systems
- Product Knowledge. Ability to pass on knowledge and experience of this subject to others both internally and externally. Embrace new product development and promote these internally and externally. Demonstrate a thorough understanding and application of product information for all areas of the business. Good understanding of company products and services
- Industry Knowledge. Knowledge of Metallurgical market with connections in large manufacturing plants, and specification channels. Ability to pass on knowledge and experience of this subject to internal and external contacts. Understanding of key stakeholders/structures. Demonstrate an understanding of key issues and priorities within each business area
- Manufacturing Knowledge. Good understanding of manufacturing processes. Actively utilise knowledge in providing a first class service to customers. Good understanding of employer's manufacturing process for all areas of the business.
- Understanding Logistics. Demonstrate good understanding of logistical processes in Ukraine; use this information to overcome issues effectively with customers
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| Must-have Skills: |
- English speaker at commercial level
- Comprehensive knowledge of the market, products and applications of high performance fluid sealing products and services
- Ability to develop strong customer relations
- Commercial acumen within an engineering sales environment
- Free to travel in Ukraine and outside Ukraine upon employer's request
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| Qualifications: |
- Degree qualified in an engineering discipline
- Mechanical, Industrial or Chemical Engineering
- Understanding of commercial, engineering and business issues
- Working with top-notch solutions for industrial customers
- Experience in working in Metallurgical business environment
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Please send your resume in English and Russian to: hr@actiondatagroup.com
or fill in the questionnaire.
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